How Does Microsoft 365 Make IT Outsourcing Easier for SMBs

Outsourcing is an excellent way for SMBs to simplify their IT; and Microsoft 365 is one of the best business solutions to compliment IT outsourcing.

Given that information technology has become an undeniable necessity in business, it makes perfect sense that small businesses are increasingly looking to outsourcing to improve the efficiency of their IT management. There are many ways that businesses can make IT support and management easier for themselves – one of these ways is to employ a complete business solution like Microsoft 365.

IT support companies are more popular than ever, and when we reached out to one of them – TechQuarters – they told us about their experience supporting clients that use Microsoft 365. In fact, the outsourced IT support London businesses receive from TechQuarters is closely linked to M365, because they are Microsoft Solutions Partners.

What does Microsoft 365 offer?

We asked TechQuarters about Microsoft 365 for small businesses. In summary, they said that this plan provides businesses with all the fundamental tools and services needed to fulfil essential business processes and tasks – such as business communication, content creation, file sharing and collaboration, etc.

Communication – In Microsoft 365, all the most commonly used channels of communication that businesses typically use are covered. Emailing is fulfilled by Microsoft Outlook and Exchange, whereas direct messaging, videoconferencing and internet telephony is provided by Microsoft Teams – even social media-based communication is supported, thanks to Yammer.

Content Creation / Office Productivity – Most people are familiar with Word, Excel and PowerPoint, the three main content creation products in M365, which enable businesses to create all kinds of materials.

Storage – Microsoft SharePoint is a comprehensive file management platform that is ideal for organisational, departmental, and team storage needs. For individual storage, Microsoft OneDrive provides 1TB of personal cloud storage for every licensed user.

According to TechQuarters, who are a Managed IT Services Company that have been using Microsoft 365 for the better part of a decade, and many of whose clients also rely on M365, it is one of the best business solutions, because it makes many business operations easier – including IT support.

Microsoft 365 for IT outsourcing

Many IT support providers like TechQuarters support clients whose IT infrastructure is closely integrated with Microsoft 365. So, how does the solution make IT support easier to outsource?

Complete Business Solution

As we have already mentioned a few times, Microsoft 365 is a complete business solution. What this means is that, not only do all the apps and services provide crucial functionality for an organisation, but all the products included in M365 are integrated. This is thanks to Microsoft Graph, the API that is responsible for the exchange of data between apps and services. When businesses use a number of different systems, services and products from different companies, their IT infrastructure becomes much more complicated. With Microsoft 365, all the apps and services are compatible with one another – it even includes single sign-on (SSO) thanks to Active Directory. This makes it much easier for IT professionals to work with it.

Software as a Service

Another important thing to note about Microsoft 365 is that it is technically a software as a service (SaaS) solution. This means that all the services and the data associated with them are hosted in the Microsoft Cloud. There are many benefits to this. For one thing, it means that company data is backed up automatically. Secondly, it means that IT engineers can access accounts remotely, which is a key requirement for outsourcing IT, because engineers need to be able to access the systems that an organisation uses even if they are not on the organisation’s premises. For instance, although TechQuarters provide IT support for education and other sectors in the UK businesses rely on, they themselves are a remote business with no offices, so much of the support they provide is delivered remotely.