Why Do Businesses Choose Avaya Hosted Services?

Avaya-hosted services are the communication and network solution that businesses need to provide their employees, customers, and partners with a better experience. Avaya’s solutions deliver superior service to thousands of clients across the globe. Lives in this digital era are increasingly being disrupted by new technologies. However, the fundamental needs for communication and collaboration remain constant. It’s how we people connect with one another that matters most.

Hosted services are vital for the reliability of business offerings. Also, they ensure capacity planning, security, and scalability. Avaya communication services can help you improve service quality to your customers through improved communications coverage and redundancy. Thus, reducing operational costs. Avaya-hosted services is a one-stop communication solution that eases the hassles with messaging, audio calls, and video conferences in real-time. Furthermore, they offer unified communications (UC) solutions that help businesses connect their employees faster and more securely than they could before. 

In this write-up, we will cover the reasons that make Avaya-hosted services the choice of many businesses. 

Reasons Businesses Prefer Avaya Hosted Services?

Businesses these days are inclining more and more towards the hybrid working environment. It needs to invest in improved communications. It requires the right balance and tools that offer great flexibility for better staff performance. Here, Avaya-hosted services are the best solution. Let us discover how!

Minimizes Operational Costs & Simplify Communications

The Avaya-hosted services reduce the need to pay for desks, phones, or other communication resources separately bought from Avaya. The employees benefited from the execution of uninterrupted video conferencing with up to 500 participants simultaneously. Furthermore, the clients and staff can share their files on the screens by remaining on the call. Isn’t it great!!

Assures Reliable, Secure Interactions

Avaya’s Hosted Cloud ensures the workers have improved dependability, security, and network coverage for increased performance. The multiple capabilities of an enterprise like having an office globally require flexibility. Here, Avaya contributed by allowing the admins to monitor everything from one location and via a single single-on. It guarantees that communication is safe and available whenever required.

Comprehensive Features Provide Efficient Connectivity Experience

• Self-Service to ensure smart and interactive self-services while providing live interaction capability.
• Automation to enable automated customer service via AI tools like chatbots and more. 
• Team Collaboration assures uniform collaboration between front and back-end office teams. 
• Intelligent routing to make sure the right team is linked with customers.

Offers Upgraded Functionalities to Ease Collaborations

Employees, be it working from the office or home, ask for mobility. It is not about the phone. They require cloud solutions in place, so collaborating with other teams or clients from any location becomes easy. 

For instance:

• The same value is for all endpoints like Web applications, desktop apps, mobile apps, and phone systems. No matter where employees are physically situated, customers can reach them on any device by dialing one single number. In case the employees do not answer the customer’s call, they can be notified via voice notification or fax message about why they are not answering the call. 
• Helps Integrate Professionalism Into Business Interactions. The businesses can set voice recording, call redirects, waiting, and more forms of phone greetings. Having one single number to connect with the team or clients saves the employees or businesses to give away their contact details. Also, they need not carry additional mobile devices. 
• Ensures Efficient Communication. Staying connected while on the go is a common challenge people face. But the Avaya-hosted phone system allows switching the ongoing conversation from one phone to another device or app is easy. 
• When scheduled, calendar video meetings are immediately integrated into the Avaya Cloud Office app. Even video conferences and video chats are easy to switch from desktop to mobile platforms. 

Benefits Beyond Uniform Communication

With the help of Avaya Cloud Office, your clients can move beyond phone interactions. They can access the world where multi-media collaboration enables clients to be as productive as never before and staff to be as responsive as ever before. Avaya Cloud Office is available right now to simplify the staff’s communications with the clients so they can concentrate on growing the businesses. Furthermore, the Avaya-hosted services are easily adaptable, simple to use, feature-rich, and mobile-friendly. 

Conclusion

Businesses are constantly looking to improve their overall productivity and efficiency. The problem is it can be challenging to find the right tools to meet specific business needs. This leads most businesses to turn to those that offer hosted VoIP services like Avaya hosted services. It allows easy integration with existing Microsoft Office applications, extensive customization options, and advanced features like Email & Web Portal Integration. So, what are you waiting for? The widespread use of the cloud is revolutionizing business and promoting a workforce that wants to work from anywhere. Deploy new features with Avaya-hosted cloud services and scale up the business to the next level.