TIL Certification Handbook

ITIL Course is the industry-standard framework for IT service delivery. Everything you need to know about the most recent ITIL credentials, from ITIL Foundation to ITIL Master, is right here.

The IT Infrastructure Library (ITIL) describes best practices for delivering IT services. So using a systematic approach to IT service management (ITSM). ITIL certification is near the top of practically every list of must-have IT certifications for a good reason. ITIL Course, as an IT management framework, can help businesses manage risk, develop customer relationships, implement cost-effective practices, and provide a stable IT environment that allows for growth, scale, and change.

In February 2019, Axelos updated ITIL Course to stress the necessity of maintaining. So agility, flexibility, and innovation in ITSM. Because while sustaining older networks and systems. ITIL 4 was fully deployee by 2021, and Axelos claim that ITIL 3 would be phase out by the beginning of 2022.

Those with an Expert level ITIL 3 certification are eligible for the transition module and exam, which will bring. So them up to speed and qualify them for ITIL 4. For those who do not have an Expert level certification, credits from ITIL 3. But modules and examinations will transfer to the ITIL 4 certification program.

ITIL 4 Certification Pathways

The ITIL 4 certification system has been streamline into two main designation tracks, each with seven modules. You will progress from the Foundation level to the Managing Professional (MP) or Strategic Leader (SL) tracks. You can choose to stop at any point, complete both courses, and earn the ITIL Master certification.

ITIL Foundations

You must first finish the ITIL Foundation module, an entry-level certification that covers the principles of ITIL 4. Candidates for the ITIL 4 Foundation exam should be familiar with the following concepts. So generating valuable goods and services for customers and stakeholders, ITIL 4 fundamental principles, the four dimensions. Because of service management, ITIL 4 best practices, and core concepts of Lean-Agile and DevOps.

For two and a half days, the ITIL Foundation course is present in a classroom setting. At the end of the term, you’ll take a one-hour exam with 40 multiple-choice. So questions, and you’ll need 26 correct answers to pass. Courses from accredite training companies can be access on the Axelos website. You can also self-study using practice exams and other materials from Axelos or third-party partners.

Managing Consultant for ITIL (MP)

IT professionals that deal with technology and digital teams across the company should pursue the ITIL Master Practitioner certification. It teaches the practical and technical skills needed to manage IT projects, groups, and workflows. You must pass the following test modules to acquire the ITIL MP certification:

This topic includes fundamental service management concepts, service performance, and service quality and improvement strategies. It is meant for ITSM professionals who deliver IT services and products from start to finish.

ITIL Specialists drive Stakeholder Value: This module handles customer, user, supplier, and partner relationships with the service provider. The course will cover SLA design, multi-supplier management, communication, relationship management, CX and UX design, and customer journey mapping.

ITIL Specialist High-Velocity IT: In this program, you will learn how to combine agile and Lean methodologies. So with other technology capabilities like cloud, automation, and automated testing to create goods and services swiftly.

ITIL Strategist Direct Plan & Improve:

The fourth module instructs you to “create a learning and improving IT organization with a strong and effective strategic direction.” You will use agile and Lean to create and deliver continuous improvements quickly.

ITIL Strategic Leader (SL)

ITIL SL certification relates to all digitally enabled services in the organization, not only IT operations. This certification examines the role of information technology in driving and informing corporate strategy.

ITIL Strategist Direct Plan & Improve: This is the same module as the MP certification. It includes the skills require to develop an IT organization that is “learning and improving.” Because it is meant for “managers at all levels. But involve in defining direction and It is seen as a universal module for both courses, whether. Because it is strategy or establishing a constantly improving team.

ITIL Digital and IT Strategy Expert:

The second section will show you how to integrate business and IT strategies. Because deal with disruptive technology. It covers topics including remaining competitive in a fast-changing sector, keeping environments. But agile and adaptable, and effectively developing and implementing successful IT and digital strategies.