Online Appointments: Is it the Drive-thru of Repair World?

Repair businesses are usually known for walk-in customers that come and go. They don’t have a fixed time of coming to the store. Yes, such customers are a major source of income for the repair stores, yet there are days when not many pay you a visit for repair. Your shop is open 24/7, and employees are working their shifts. It disturbs the ratio of profit to expenditure. Also, walk-in customers don’t have any data in the repair shop software. So you can not even text or call them for marketing purposes. It’s just like a customer that stumbles upon your repair store.

As customer visitation time is uncertain, neither can you close your repair store to reduce electricity expenses nor give employees partial leaves to save salary money.

How to overcome this situation?

You need a solution that can save your working hours without interrupting your amount of sales. That’s possible through online appointment scheduling. 

What Is Online Appointment for Repair Business?

I would explain this concept as repair-and-go! Online appointment is a web-based system in repair shop POS software that allows you to book slots online for a repair job before visiting the store. In short, you can schedule your repair beforehand and cancel it if you cannot make it.

You can create an appointment portal where your customers can book slots and add their information along with the fault they are facing on their devices.

This optimizes your repair store process and saves your time and money. You will have dedicated working hours to do all your repairs without disturbing your sales. Plus, you will have plenty of free time to relax or to work on your repair business growth.

Isn’t it just like a drive-thru? Your customer will come in with their device in their booked slots. You will be prepared for their repair because all the information was provided in the online appointment scheduling portal. All you have to do is to take the device, run a diagnosis and fix the problem. The device is ready to be handed to the customer instantly.

Let’s see how this repair-to-go concept has revolutionized the repair industry.

Repair-and-Go!

Multiple customers that come to your shop want a quick repair. For instance, they have a broken screen and want it fixed ASAP. You have already noted down several appointments that your technicians are currently doing. Squeezing these customers can lead to confusion and mismanagement, leading to uncalculated deadlines. On the other hand, you and your technicians will be over-burdened all the time. It can cost your repair business a lot of financial and reputational damage.

So online appointment scheduling saves you from all this mismanagement and makes your repair store a super-functioning repair kiosk. Let’s dive into its perks and benefits:

No More Crowded Repair Store

When a customer books an appointment online, he will come at a specified time only for his repairs. The same is the case with all the customers. Each one of them will have a dedicated slot in which their requests will be entertained.

This saves your repair store from being crowded, especially in this time of pandemic where health precautions are a top priority.

No Need for Extra Security

Sometimes, few customers tend to steal device accessories or parts when no one is looking or take advantage of the busy store. To avoid these situations, you have to hire security guards or a worker to keep an eye on such customers, which costs you many dollars for no reason. Since there won’t be any crowd in your repair store, you don’t have to worry about store theft. Customers will select all the device parts beforehand, if not, you would know which repair parts their faulty device requires. With this information, you would only have those parts brought from your warehouse. This avoids thefts and shoplifting and keeps your shop clean from the repair devices’ mess.

Hence you will deal with most of the repair matters from your repair window just like a drive-thru.

Time and Money Saving

It saves you and the customers extra effort to fill in the required service information. Customers will put all the information about their faulty device while booking an appointment. From there, you can know the error beforehand and also tell the customers the estimated repair time better.

This saves a ton of time and money because you do not have to:

• Make customers wait in line for their turn.
• Remain open all the time physically.
• Hire employees for 24/7 workload.
• Spend the extra money on electricity costs.

Increased Profits

Saving time and money will lead you to increased profits, of course. With no hassle of customers walking in all the time and technicians working all the time, you can utilize all this time to communicate with your team for growth and more revenue.

Customer and Employee Friendly

Easy to submit and easy to go is the best strategy to run a successful business because people prefer instant response. Online appointment scheduling facilitates customers in the same manner. It allows them to book an appointment at once and select their preferred time and mode of device delivery. That means they can pick up or receive their device through delivery if they want to visit the repair store. This increases convenience for the customers hence enhancing customer satisfaction.

Moreover, the technicians will know exactly what they have to do as the work will be distributed swiftly without any burden.

Online appointment scheduling can help you find the balance between your working and non-working hours. It allows you to accept bookings of however many customers you want without burdening your staff.

So, solve all your problems right away by using this appointment system, and thank me later!