Malaysia Medical Group and Japan Airlines offer convenient healthcare services to air travellers

Medical Group Malaysia has signed a collaboration agreement with award-winning carrier Japan Airlines (JAL) to provide and perform Covid-19 RT-PCR screenings and Covid-19 RTK screenings for JAL passengers travelling between Malaysia and Japan or any other international destination.

JAL passengers are now able to book their Covid-19 tests with clinics in Malaysia through the Telehealth Hotline (012–500 7964 — available from Monday to Friday: 9AM -5PM and Saturday: 9AM-12PM) to enjoy a special discounted rate. The Call Centre will assist JAL passengers to book an appointment for an RT-PCR and RTK test at any of the 30 selected GP clinics located across Peninsula Malaysia.

A doctor will verify both Covid-19 RT-PCR and RTK tests. Passengers who select the Covid-19 RT-PCR screening will receive a laboratory test report from an MOH-authorised laboratory as well as a Certificate of Testing for Covid-19 as required by Japan’s Ministry of Health. Passengers who select the Covid -19 RTK screening will receive a test report from the Malaysian National Public Health Laboratory (SIMKA) on the same day as the screening.

“ is very happy to work with JAL to offer air travellers the support they require to travel safely. This easy and direct digital access to required Covid-19 screenings will enable JAL passengers to comply with all health requirements as they travel from Malaysia to Japan or anywhere else in the world. JAL passengers will also have access to clinics and GP doctors in Peninsula Malaysia,” said Dr Junaidi Ismail, Country Head of Malaysia.

“ is actively opening up our digital channels to more people so that we can offer convenient and timely access to healthcare services to those who need it. Our collaboration with JAL facilitates this mission,” he said.

“At Japan Airlines, the heart of our service is Omotenashi, known as the warmth of Japanese hospitality. An extension of that service is constantly looking for new ways to improve our guests’ overall travel experience. This partnership with allows us to do just that. As we welcome back more passengers, we want them to know that Japan Airlines is committed to providing the highest levels of flight safety and quality in every aspect of our service,” said Tomohiro Sakaguchi, Vice President & Regional Manager of Japan Airlines, Malaysia.

This collaboration is designed to simplify the travel preparation process, improve the customer experience, and offer added reassurance for JAL passengers’ trips. JAL and will continue to work together as international travel resumes, to ensure that travel is as safe, comfortable and convenient as possible.