Importance of Remote Video call in Customer Support

If it was not for the video chat, the world wouldn’t be as functional or even productive as it was during the COVID-19 pandemic! From allowing people to see each other without worrying about social distancing to allowing businesses to operate remotely, video calling has become an important part of our lives!

And if we look at the requirements for live chat, only the internet and a device with a camera are required! This ease of use and minimum requirements have allowed video calling to found its stronghold in a lot of sectors, including remote video chat support, law, healthcare, and so on.

Today, we look at the importance of using video live chatting apps such as Eazyshow and explore how it can make a big difference in your business.

Importance of Remote Video calls in Customer Support.

What’s so great about the use of live chat app such as Eazyshow in customer support? Look at some of the benefits: 

Cut Costs & Resolution Times

On the surface, it may sound ineffective that an agent is tied to serving just one customer at a time in video customer support. On the other hand, text chat allows the agents to handle multiple clients at the same time!

But if you look closely, you will realize that clients have to face long waiting times before they can even get a reply on text-based chat. On the other hand, video chat allows the customer support agent to understand the customer’s concern or problems right away and propose a resolution.

So, in reality, video chat allows businesses to cut resolution times as well as costs!

Less Frequent Follow-ups

Do you know that an average speaker can speak more than 100 words in a single minute? When we compare this speed with typing text, the results are pretty obvious – No one can type 100 words in a single minute!

So with video-based conversations, customer support can understand the customer’s queries in a shorter time and thus can offer the right type of resolution right away. Furthermore, customer support can also answer questions in more detail while taking less time as well!

All of this leads to more satisfied clients but which ultimately helps in fewer follow-ups! And this can lead to lower costs and improved efficiency for the business!

Improved Customer Satisfaction

These days, customers want the most convenient way to connect with any business, which offers them low effort and high comfort. Right now, there is no other channel than video calling through which businesses can interact with the customers while also adding a bit of personal touch and the human element.

When the customer feels that they are being heard and actually get their queries answered quickly, this results in improved customer satisfaction. And for any business, one of the best assets they can have is happy customers who are willing to stick around!

So another benefit of using video live chat software for customer support is that it results in improved customer satisfaction!