Airline companies are still in recovery since the pandemic struck hard on their usual operations. As of 2020, there was a decline in the global passengers of around 66%, due to which the airlines lost over $371 billion. However, vaccines and lockdowns somehow have overcome the situation making way for airlines to give a comeback.
Keeping in view the digitization and consequences it is bringing, airlines and airport management are incorporating better identity verification mechanisms. To improve their verification and boarding process, airlines are employing digital solutions. This way they can provide convenience and safe travel to passengers. Moreover, travelers can skip the long queues. The blog covers the methods ID verification provides to improve passengers’ identification while making zero compromises on security.
Identity Verification Services – Models to Transform Airlines’ Operations
Digital transformation is becoming a necessity for every industry. Similarly, airlines and other travel service providers that were hit massively by the pandemic, also need to employ digital identity verification services. Airlines like EasyJet, United Airlines, and Hawaiian Airlines are already readily adopting digital methods to transform their operations. For this, they are providing online identity authentication that streamlines the verification process.
This way, biometric identity verification systems provide passengers with remote information and document validation. Shufti Pro Funding highlights that the following ID verification ways are helping airlines improve their operations.
User-Friendly Verification Process
With online verification solutions in place, passengers can verify their identities remotely. All they need to do is log in to the platform and create an account. As they fill in the information it is kept aside by the system for future use. In the next step, the system asks the passenger to upload pictures of their government-issued ID card, passport, airline ticket, and vaccine certificate.
These may vary depending on the requirements of the jurisdiction. The online identity verification services then validate the documents and identify passengers by cross-checking their information within global databases. This helps airlines to mitigate the chances of identity theft. Furthermore, airlines can lower operational costs while providing a secure and risk-free experience to passengers.
Streamlines Customer Check-Ins
Keeping in view the hassle the pandemic has already created, airlines are seen in action to come up with ways for simplifying the passenger’s boarding process. As per what travelers foresee, check-in, if it involves complex processes, is a waste of time. Therefore, passengers are more likely to welcome a seamless, user-friendly, and hassle-free boarding experience. Furthermore, the ID verification help airlines improve their check-in process in the following ways:
- Self Check-In
Some of the most prominent airlines are providing passengers with improved solutions to verify their identities prior to digital onboarding. Passengers can easily perform identity authentication by either following the step on their visit to the website, or a web-connected kiosk at the airports.
- Remote Check-In
Remote check-in is becoming commonplace since the pandemic. The need for paper-based documents is almost going to end. Airlines offer mobile check-ins that help passengers submit and verify their documents remotely.
This way they won’t have to wait in long security lines before boarding the airplane. Passengers can simply upload their documents and real-time selfies that cut down the time of ID verification from hours to seconds. Ultimately, as per Shufti Pro News, airlines can better ensure identity theft protection.
- Secure Boarding Process
While digitization is bringing innovation, so are the airlines introducing passports with Near Field Communication (NFC) chips. These contain documents, personal information, facial features, and fingerprints in electronic form. This helps streamline the identity authentication process.
Enhances Passengers’ Experience by Preventing Fraud
Airlines are improving their operation by allowing passengers to purchase online tickets. Where previously passengers could not book a ticket online, now they can also make payment for it. However, while making these changes, airline websites are also facing various threats such as cybercrimes and data breaches.
Fortunately, online identity verification services are providing robust mechanisms to prevent these threats in the first place. The biometric identity verification systems are providing an extra layer of security to passengers and their digital records. Furthermore, the digital verification solutions allocate the following benefits:
- Improve Passengers’ Experience
For airlines, it is crucial to provide a secure experience to passengers. In order to do so, they should employ accurate ID verification. The digital identification methods help airlines to guard the payment details to prevent financial loss.
Since the resumption of the normal processing of worldwide processes that were put on hold due to the pandemic, airlines are facing a massive surge in the number of travelers. As they are bringing technological transformation, it is further providing convenience to passengers. They can opt for remote verification and skip the hassle of on-site checking. Moreover, airlines need to incorporate digital identity verification solutions to further shield their relations against fraudulent attempts.