How to choose a business phone system for Your Business?

From marketing outreach campaigns to communicate with different departments, the business phone system serves as a lifeline of every business. Enterprise phone system aids communication not only among employees but also with customers. Moreover, displaying a business phone number on your website or social media page vouches for the legitimacy and credibility of your business.

Choosing the right business phone system can be difficult owing to multiple options of business communication technologies today. Here are a few key questions that can help you gain some clarity on what type of business phone system suits your requirement the best.

1. Is the traditional landline system meeting all the communication expectations or should I switch to a VoIP phone system?
2. Do my employees need more flexibility and mobility?
3. If I opt for an enterprise VoIP phone system, should I have an on-premise set-up or cloud-based phone system?
4. What business phone system will provide excellent customer service without straining my budget?

Let’s take a quick look at the traditional landline phone system and VoIP phone system.

Landline Vs. VoIP phone system

Points to consider while choosing the right business phone system

When choosing an enterprise phone system, a company needs to conduct various evaluations to select the right type of business phone system. The top key points that must be kept in mind are

• Business communication needs
• Budget Constraints
• Mandatory Features
• Scalability
• Security

Business communication needs

If you are thinking about replacing or upgrading your current business phone system, it is essential to evaluate what works and what doesn’t work in the current scenario. Consider the employee count, customer base, and the required use of the business system. One must also evaluate the purpose of the phone system- connecting with peers, customer support, marketing campaigns, or all of these. Businesses must also account the future needs as per the emerging industry trends.

Budget constraint

Cost is a critical factor that helps in determining the choice of the business phone system. Landline phone system may seem less expensive at first view. However, if you consider local and international calls, the phone bills become huge. VoIP phone system reduces phone bills as there is no cost difference for long-distance calls. Switching to VoIP can cut down telecom costs by up to 50%.

Mandatory features

Conferencing and omnichannel communication are primary features that every business needs today. 65% of small businesses have admitted conference calling as one of the VoIP features that improved their productivity. If your business phone system needs such features, you have to upgrade your enterprise phone system to VoIP or enterprise cloud phone system.

Scalability

Business agility has become more important in the post-pandemic business landscape. It is essential to select an enterprise phone system service provider that ensures scaling the resources as per business demands.

Security

Cyber attacks have increased and it is imperative to choose a business phone system that offers security. To prevent data breaches, choose an enterprise phone system that provides a strong security system through encryption, redundancy architecture, and security compliances.

What else matter for choosing the business phone system?

• Business growth strategy
• Work model( in-office, remote, or hybrid)
• Collaboration needs
• The reputation of the service provider
• Technical support of service provider

When to choose which business phone system?

Let’s look into the different types of enterprise phone systems to understand which system is best for which business scenario.

1. IP PBX/ Virtual phone system

Small businesses having employees in multiple locations can choose a virtual phone system. This software-based phone system is an ideal choice for businesses that require advanced communication and collaboration features but has a tight budget. However, IP PBX utilizing VoIP technology is suitable for businesses of all sizes. Such a business phone system also offers full-fledged features to cater to all business communication needs.

2. Landline phone system

Businesses that have few employees and a small customer base can choose a landline phone system. However, it provides only voice-based communication and limited features. It is not suitable for business that needs the collaboration of teams.

3. VoIP phone system

Enterprise VoIP phone system provides a wide array of features that aids communication and collaboration. Businesses of any size can leverage this enterprise phone system to build a strong communication channel.

4. Cloud phone system

Businesses that require advanced communication and collaboration aid can choose an enterprise cloud phone system. A business that has a remote or hybrid work model must invest in enterprise cloud phone systems.

7 reasons to rethink the choice of business phone system

1. Phone bills are rising every month.
2. Your employees require more mobility.
3. Lagged calls or inferior call quality is reducing productivity.
4. Your existing business system does not provide collaboration capabilities.
5. You desire to improve the customer service experience.
6. The existing business phone system has become obsolete.
7. You desire to reduce operating costs.

Choose the best phone system for your business

Being stuck with the wrong business phone system can jeopardize your professional image. Moreover, it also hampers productivity. The business phone system serves as the bedrock for the customer service experience. Therefore, always choose a service provider who is reliable. Clarify your business objectives and future communication needs to choose the best phone system.

HoduSoft offers innovative UC products that ensure seamless business communication. HoduCC and HoduPBX are the two business phone system options that you may avail yourself of to strengthen your communication system. Check out more details of the software from the website.